Privacy Policy for KOEN Construction

We may collect information directly from you, automatically through our website, and from third-party service providers.

Personal Information

Depending on how you interact with us, we may collect:

• Full name
• Company name
• Mailing address
• Property address
• Email address
• Phone number
• Project details
• Photos or videos you submit
• Billing information
• Payment information (processed securely through third-party payment providers)
• Preferred communication methods
• Any information you voluntarily provide

Property Information

For estimating and construction purposes, we may collect:

• Property dimensions
• GIS information
• Parcel data
• Survey information
• Soil conditions
• Elevation data
• Utility information
• Site photographs
• Drone imagery
• Existing improvements

Automatically Collected Information

When visiting our website we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referral website
• Pages visited
• Time spent on pages
• Clickstream data
• Geographic region
• Cookies
• Analytics data

We use your information to:

• Provide estimates
• Schedule consultations
• Perform contracted services
• Communicate regarding projects
• Respond to inquiries
• Process invoices and payments
• Maintain customer records
• Improve our services
• Improve our website
• Provide customer support
• Send appointment reminders
• Send estimate follow-ups
• Send project updates
• Comply with legal obligations
• Protect against fraud
• Enforce our agreements

If you provide your mobile phone number and separately check the SMS consent box on our forms, you consent to receive automated transactional text messages from KOEN Construction related to your service request, including:

• Estimate scheduling
• Appointment confirmations and reminders
• Scheduling and rescheduling updates
• Project notifications and updates
• Customer service communications
• Billing notifications

We do not send promotional or marketing text messages.

Message frequency varies. Standard message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP.

SMS consent is collected through a separate, optional checkbox and is never a condition of purchasing services, requesting an estimate, or submitting any form on our website. Providing your phone number alone does not enroll you in text messaging.

We may send emails regarding:

• Estimates
• Project updates
• Invoices
• Contracts
• Maintenance reminders
• Promotional offers
• Company announcements

You may unsubscribe from marketing emails using the unsubscribe link included in those communications.

Transactional emails related to active projects may still be sent.

Payments may be processed through trusted third-party payment processors.

KOEN Construction does not store complete payment card numbers on our servers.

Payment providers maintain their own privacy and security practices.

Our website may use:

• Cookies
• Analytics tools
• Pixels
• Conversion tracking
• Session cookies
• Persistent cookies

These technologies help us:

• Improve website functionality
• Measure advertising performance
• Analyze website traffic
• Understand customer behavior
• Improve user experience

You may disable cookies through your browser settings, although certain website features may not function properly. We do not currently respond to browser "Do Not Track" signals.

We may use trusted third-party providers including:

• Website hosting providers
• CRM software
• Email marketing platforms
• Payment processors
• Accounting software
• Scheduling software
• Analytics providers
• Advertising platforms
• Cloud storage providers
• Mapping and GIS services

These providers receive only the information reasonably necessary to perform services on our behalf.

We may use advertising platforms such as:

• Google Ads
• Meta (Facebook and Instagram)
• Microsoft Advertising

These services may use cookies or similar technologies to measure advertising effectiveness and deliver relevant advertisements.

We may use analytics tools including Google Analytics and similar technologies to understand:

• Website traffic
• Visitor behavior
• Device usage
• Geographic regions
• Conversion rates
• Website performance

Analytics information is generally aggregated and does not personally identify visitors by itself.

We do not sell your personal information.

We may share information with:

• Employees
• Independent contractors
• Subcontractors
• Equipment suppliers
• Material suppliers
• Payment processors
• Software providers
• Professional advisors
• Insurance carriers
• Government agencies when legally required

Information is shared only as reasonably necessary to provide services or comply with legal obligations. We do not share mobile phone numbers or SMS consent status with third parties for their own marketing purposes.

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information only for as long as necessary to:

• Complete contracted work
• Maintain customer records
• Satisfy accounting requirements
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

Retention periods may vary depending on the type of information.

Our services are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

If we learn that information from a child has been collected inadvertently, we will take reasonable steps to delete it.

Depending on your location, you may have rights to:

• Request access to your information
• Request correction of inaccurate information
• Request deletion of eligible information
• Request a copy of your information
• Object to certain processing activities
• Withdraw consent where applicable, including SMS consent at any time by replying STOP

Requests may be submitted using the contact information below.

If you are a Virginia resident, you may have rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, delete, or obtain a copy of certain personal data, subject to applicable legal exceptions.

If applicable, California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Unless otherwise agreed in writing, KOEN Construction may photograph completed work before, during, and after construction for documentation, warranty, training, and marketing purposes.

We will not intentionally publish sensitive personal information or images of occupants without permission.

This Privacy Policy is governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

We may update this Privacy Policy periodically.

The updated version will be posted on this page with a revised Effective Date.

Continued use of our services constitutes acceptance of the revised policy.

If you have questions regarding this Privacy Policy or your personal information, please contact: